Refund Policy

Last updated: 10/12/2025

When Refunds Are Available
We provide full refunds in the following situations:

Failed Product Delivery

If we fail to deliver your purchased digital product within 24 hours of successful payment, you are eligible for a full refund.

Subscription Output Failure

For subscription-based services, if we fail to deliver the promised output or service during your active subscription period, you are eligible for a refund for the affected period.

Technical Issues

If the delivered product has critical technical issues that prevent its intended use and cannot be resolved through our support.

Duplicate Charges

If you were charged multiple times for the same product due to a payment processing error.

When Refunds Are NOT Available
Refunds will not be provided in these situations:

Successful Product Delivery

Once a digital product has been successfully delivered to your email or account, no refunds will be provided.

Change of Mind

Refunds are not available if you simply change your mind about the purchase after receiving the product.

Compatibility Issues

Refunds are not provided for compatibility issues with your specific system or software requirements.

User Error

Refunds are not available for issues arising from incorrect usage or implementation of the product.

Refund Process
How to request a refund if you qualify:
1

Contact Support

Contact our support team within 7 days of your purchase with your order details and reason for refund.

2

Review Process

Our team will review your request and verify the issue within 2-3 business days.

3

Refund Processing

If approved, refunds will be processed to your original payment method within 5-7 business days.

Email Support
Contact Information
Get in touch with our support team for refund requests:
Email: mail@softpooltech.in
WhatsApp: +91 7603879824
Available: 5:00 AM - 11:00 PM IST